Terms and Conditions

Registration

1. Pets at Home Limited (CRN: 01822577) of Chester House, Epsom Avenue, Wilmslow SK9 3RN (“Pets”), is the host and provider of My Pet Pals workshops  (“MPP Workshop(s)”) in participating Pets Stores (the “Store(s)”)
2. Registration for a MPP Workshop must be completed by an adult over the age of 18 on behalf of all attendees in their party (the “Organiser”and the “Participants” respectively).
3. By providing your details, you confirm that you, as the Organiser, are over 18 years old and agree with these terms and conditions on behalf of the Participants you are booking for.
4. In the unlikely event that a MPP Workshop cannot go ahead, we will notify you by email at the email address you provided during registration but we will not be responsible for any costs incurred by you or any Participants.

Organiser and Participant responsibilities

1. All Participants must be aged 4 years old or above.
2. Participants that are children, must be supervised at all times during the MPP Workshop by a parent or guardian.
3. All Participants must carefully follow the instructions and advice given by the store colleague running the MPP Workshops (“Pet Care Advisor”).
4. All animals must be handled with care. Pets will not accept responsibility for incidents caused by mishandling of animals or failure to comply with the instructions and advice of the Pet Care Advisor.
5. Each parent or guardian is responsible for checking and confirming that each Participant does not have any allergies or sensitivities, including nut allergies or animal allergies. Parents or guardians of Participants with any allergies or sensitivities, including nut allergies or animal allergies are responsible for informing the store manager and Pet Care Advisor of these allergies or sensitivities. Pets does not accept responsibility for any allergic reactions or other injuries caused by handling animals or being around certain other allergens including nuts.  Stores can have a high nut and animal allergen presence; therefore, Participants who suffer from allergies and/or sensitivities to animals and/or nuts would be strongly advised to not attend and/or attend at their own risk.
6. Each parent or guardian is responsible for ensuring that, if they are at a MPP Workshop in a Pets Store where toilets are available to customers, when a Participant needs to use the toilet facilities, a responsible parent or guardian is available to supervise.  A Pet Care Advisor will guide the parent or guardian and the Participant to the facilities and the parent or guardian will have sole responsibility for that Participant’s welfare.
7. Pets does not accept responsibility for supervision of the Participants.  The Organiser is responsible for ensuring there are sufficient parents or guardians available to supervise the amount of Participants on the day.  There should be  at least one responsible parent or guardian present to every one Participant. 
8. We reserve the right to remove any Participants, who do not handle the animals with care, or for any other reason at our sole discretion.

General

1. Pets reserves the right to make changes to the services and activities advertised for any reason and without notice.
2. Nothing shall exclude Pets liability for:

(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other matter which cannot be limited or excluded by law.

1. Subject to clause 18, Pets will not be liable for any:

(a) loss that is not caused by Pets or that was caused by any event or circumstance beyond Pets reasonable control; 
(b) indirect, special or consequential losses; or
(c) indirect or direct loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill.

1. Pets does not accept responsibility for the loss or damage to any personal property whilst onsite. Pets does not accept responsibility for loss or damage to customer vehicles. Vehicles and their contents are left at their owner’s risk and compliance with parking restrictions is the sole responsibility of the owner of the vehicle.
2. Pets reserves the right to refuse admittance or to remove a Participant from the Store should it be deemed necessary to do so. This includes any individual whose behaviour is considered antisocial and/or unsafe to themselves or others, or who is thought to be under the influence of alcohol or drugs. The decision of the relevant store manager on all matters of admittance will be final.
3. Pets reserves the right to refuse entry or remove from the Store any person causing wilful damage to the facilities, fixtures, fittings or other property of Pets. Any party engaging in such behaviour will be liable to pay for the rectification, remedy and all damages caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance and/or instructions.
4. Pets reserves the right to vary these Terms & Conditions at any time.
5. These Terms & Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.

If you have any questions about these Terms & Conditions, please contact us.

Need some help?

I have registered for this workshop but not received an email confirmation.
I am trying to register but nothing is happening.